FAQ

Frequently Asked Questions

Do you offer international shipping?

Yes! We ship to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to customs duties and taxes.

How long does shipping take?

Orders are processed within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 7-21 business days depending on your location.

What is your return policy?

We accept returns of unworn, unwashed items with original tags within 30 days of delivery. Contact us at support@pinchyclarke.com to initiate a return.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can use this to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Can I change or cancel my order?

If you need to modify or cancel your order, contact us immediately at support@pinchyclarke.com. We'll do our best to accommodate your request if the order hasn't been processed yet.

Do you offer exchanges?

Yes! If you need a different size or style, contact us and we'll help arrange an exchange subject to availability.

How do I care for my apparel?

Care instructions are included on the garment tag. Generally, we recommend washing in cold water and hanging to dry to preserve the quality and design of your apparel.